Online Help > How-To

How to use the Offline Mode

Description

 

The offline mode allows you to connect to a read only copy of the data source when the live data source is unavailable. It can be useful when a user is working from a disconnected network or when there is a connectivity issue to the data source.

 

The offline mode enables users to see their sessions while disconnected from the data source. This is extremely useful for off site personnel or when working in environments that have sporadic network availability.

 

When connected via VPN to clients network

Working from home

Working off site

 

BadgeInfo48x48

This feature is not available for all the data sources, refer to the help topic of your chosen data source.

 

ShieldNotice48x48

The offline mode file is first encrypted using our own private key mixed with some information taken from the local computer. This makes it impossible for a copy on another machine to be readable. By default it is also encrypted with Windows NTFS encryption. In this case, there is no key saved anywhere.

 

For added security, offline files are set to expire after a delay, the default expiry is set to 7 days but can be modified via the Data Source Settings.

 

ShieldWarning48x48

We want to highlight that the offline cache is read only. For mobile workers we recommend creating a local data source. This allows you to create new entries, or, by using Clipboard - Copy and Clipboard - Paste, to copy entries between data sources and modify them as needed. When reconnecting to the data source you can use copy/paste again to update the online copy.

 

For added security, offline files are set to expire after a delay, the default expiry is set to 7 days but can be modified via the Data Source Settings.

 

Settings

 

Offline Mode

 

Data Source - Advanced Settings - Offline mode

Data Source - Advanced Settings - Offline mode

 

Option

Description

Disabled

Prevents an offline cache from being used.

Read-only

Session data can be browsed and launched while not communicating back to the data source.

 

BadgeInfo48x48

Please note that there is no Read/Write level permission for the Offline Mode on the Remote Desktop Manager for iOS application.